Your privacy is important to Ascolt Limited ("Ascolt"). This Privacy Policy covers how we collect, use, disclose, transfer, and store your personal information. Please take a moment to familiarise yourself with our privacy practices.

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Principles of our policy

• Private: We will never sell, rent or trade information about you to other companies. Your data will not be supplied to anyone except as described in this privacy notice, unless we are obliged by law to disclose it.

• Secure: In accordance with the UK Data Protection Act and the EU General Data Protection Regulation (GDPR) we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access.

• Necessary: We won't collect information unless it is needed for purposes we have told you about in this privacy policy, to deliver a better service or to give you useful, relevant information.

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What personal data do we hold?

The personal data we collect and receive about you depends on your interaction with us.

If you contact us by phone, we may monitor or record communications for our legitimate interest in making sure we follow your instructions carefully, and improving our service to you through training of our staff. These recordings are retained for 30 days.

 

Website Visitors

When you visit our website, we receive information about you in two ways:

• Directly from you – This is usually your contact details and any other information you provide by filling in a form on the website (e.g. to register with Ascolt, request further information or download a resource). We use this information to provide you with information, products or services that you request from us or which we feel may interest you, where you have agreed to be contacted for such purposes.

• Automatically from the website: This includes your IP address and browsing behaviour. Understanding the way you interact with our site enables us to improve our service to you. Our cookies policy explains our use of cookies and Google Analytics to collect and analyse this information and how long we retain personally identifying information collected by cookies. We use this information for our legitimate interest in ensuring that content from our site is presented in the most effective manner for you and for your computer

 

Who do we share personal data with?

Ascolt shares your personal information with the following categories of recipient;

• Third party processors who host and process personal information on our behalf.

 

Security and Safeguards

Ascolt's systems are located inside the EEA and are managed and maintained in accordance with the UK Government's' Cyber Essentials standard.

We transfer personal data to third party processors outside the European Economic Area only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the EEA. Where processors are located outside the EEA either they are certified as compliant with the EU-U.S. Privacy Shield Framework (where they are located in the USA) or have entered into an agreement with us containing the model clauses approved by the European Commission as providing contractual protection equivalent to that provided by the data protection regulations applicable in the EEA. To learn more about the Privacy Shield program, please visit www.privacyshield.gov.

 

Your Data Protection Rights

You can manage your Ascolt communication preferences by unsubscribing at the bottom of any non-essential emails you may receive from us.

You have the right to update and correct the personal information we hold about you. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data or object to continued processing where it is excessive or no longer required for the purpose for which it was collected. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You may also have the right to data portability.

 

Contact us

You can contact us by writing to Ascolt Limited, The Courtyard, High Street, Ascot, SL5 7HP or by phoning us on 01344 637789.

Contact our Data Protection Officer at info@ascolt.co.uk.

We will update this policy from time to time to reflect changes in our business.